# Contact Waspes — Customer Support, Billing & Enterprise Inquiries

**Canonical URL:** https://waspes.com/contact  
**Support & General Email:** hello@waspes.com  
**Enterprise & Agency Sales:** https://waspes.com/contact-sales  
**Headquarters:** Kraków, Małopolskie, Poland (Europe/Warsaw, CET/CEST)  
**Last Updated:** 2026-10-24

## Direct Contact Channels

- **Customer & Technical Support:** Email `hello@waspes.com` for help with website generation, custom domain DNS & SSL setup, 3D Studio models, Roblox Studio plugin sync, or MCP API keys.
- **Billing & Subscriptions:** Email `hello@waspes.com` for invoices, VAT receipts, plan upgrades/downgrades, or Super Credit inquiries. Subscriptions can also be cancelled at any time directly inside Account Settings (`https://waspes.com/settings`).
- **Enterprise, Agency & Volume Licensing:** Visit `https://waspes.com/contact-sales` or email `hello@waspes.com` with subject `Enterprise / Agency Inquiry` for team seats, dedicated MCP throughput, custom SLAs, and bulk Super Credit packages.
- **Privacy & Data Protection (GDPR / RODO):** Email `hello@waspes.com` with subject `GDPR Request` for data access, portability, or deletion requests.
- **Security Vulnerability Disclosure:** Email `hello@waspes.com` (see `https://waspes.com/.well-known/security.txt`).

## Support Hours & SLA

- **Operating Hours:** Monday – Friday, 09:00 – 18:00 CET/CEST (Europe/Warsaw)
- **Supported Languages:** English and Polish
- **Typical Response Time:** Under 24 business hours (priority queue for Pro and Max subscribers)